Mobile / Live
This page covers every money operation your tktk11 account handles — depositing through Nagad or Rocket, withdrawing back to your mobile wallet, verifying your identity once, and reading your transaction history after each transfer. Both Nagad and Rocket sit inside the cashier section of your account; you reach them in three taps from the account menu after login.
Verification at tktk11 is a one-time process that protects your balance and keeps withdrawals moving to the right wallet. We ask you to confirm your identity so that no one else can request a payout from your account. The documents you submit are matched against the name on your registered mobile wallet — whichever of Nagad or Rocket you use — so the names must align exactly. Once verification clears, it stays active on your account and does not need to be repeated when you add a second payment method.
Submit a clear photo of your National ID card or valid passport. The name on the document must match the name registered on your Nagad or Rocket account exactly.
Confirm ownership of your Nagad or Rocket number by entering it in the verification form. We cross-check it against the wallet used for your first deposit.
A short selfie alongside your ID confirms you are the account holder. This step prevents unauthorised access and speeds up your first withdrawal clearance.
Once submitted, your verification status appears in the account dashboard. You can continue browsing the lobby while the review completes; a notification updates you when it clears.
Your tktk11 cashier lists the payment methods available in Bangladesh for your account region. Nagad and Rocket are the two verified rails we support. Each appears as a labelled option inside the cashier; you tap the one your phone already uses. bKash and Upay are listed in the cashier section and their availability is shown after login based on your account region. Bank Transfer appears for accounts where direct bank routing has been confirmed during verification.
Select Nagad in the cashier, enter the amount, and send from your Nagad app to the number shown on screen. Keep the transaction ID from your Nagad app as your reference.
Choose Rocket from the payment list, enter the deposit amount, and complete the send from your Rocket menu. Note the Rocket reference number before closing the confirmation screen.
bKash availability is shown in your account cashier after login. If visible, follow the same reference-number process: send from your bKash app and enter the reference in the cashier form.
Bank Transfer appears for verified accounts where direct routing is confirmed. Use the account number shown in the cashier; do not use any other number sourced outside your account page.
Every Nagad or Rocket transfer you make generates two records: one in your mobile wallet app and one in your tktk11 transaction history. Keeping both in view is the fastest way to confirm a deposit has cleared or spot a mismatch that needs support attention. Your tktk11 transaction history is always accessible from the account menu — no need to log out and back in. The history page shows the date, the method, the amount and a status label for each entry.
Your Nagad or Rocket app generates a reference number on every outgoing transfer. Screenshot or note this number immediately — it is the primary match point if your deposit needs to be traced.
Your tktk11 account assigns its own transaction ID to every deposit and withdrawal. Both IDs appear in the transaction history section of your account dashboard after each completed operation.
Each transaction entry carries a status: Pending, Processing or Completed. Pending means the cashier is waiting for your wallet confirmation. Completed means the amount has moved to or from your balance.
Keep the wallet screenshot and the tktk11 transaction ID together for any transfer until its status shows Completed. Support will ask for both when investigating a delayed or disputed transfer.
Security in the tktk11 banking flow is layered across your login, your verified identity and the wallet you use. We do not store your Nagad or Rocket PIN — payment confirmation happens entirely inside your wallet app. The cashier page you use for deposits is served from the tktk11 domain; always verify the address bar before entering any account detail. If you ever see a cashier asking for your wallet PIN directly on screen, close the page and contact support before proceeding. Our support team is reachable through the Help section of your account and can verify any cashier instruction you are uncertain about.
Always confirm the address bar reads tktk11 before interacting with the cashier. Our cashier never asks for your Nagad or Rocket PIN inside the browser — all PIN entry happens inside your own wallet app.
Payouts leave your account only to the wallet confirmed during verification. This means the Nagad or Rocket number on file must match your verified name — a safeguard that stops misdirected withdrawals.
We tie each payment method to the account holder who verified it. If you want to add a second wallet, the same ownership confirmation step applies — protecting your funds from being rerouted to an unverified number.
Reach our support team through the Help link inside your account dashboard. For any transaction query, have your wallet reference number and tktk11 transaction ID ready — that pairing resolves most cases without delay.
Adding funds to your tktk11 balance starts from the cashier section of your account — not from any external link. Log in, open the cashier, and you will see the payment methods active for your account region. Nagad and Rocket each have a dedicated flow: you select the method, the cashier shows a reference number and a receiving wallet number, and you complete the send from inside your own wallet app using those exact details. The reference number is the critical step — it is what links your wallet transfer to your tktk11 account. Enter it in the confirmation field in the cashier before submitting.
Go to tktk11, log in to your account and tap the cashier icon in the account menu. The cashier lists every payment method currently active for your region.
Tap the wallet you use. The cashier displays a receiving number and a unique reference code. Write down or screenshot the reference — you will need to enter it in your wallet app.
Open your Nagad or Rocket app, send to the number shown in the cashier, and enter the reference code in the payment note or remark field your wallet provides. Confirm the send.
Return to the tktk11 cashier and enter the wallet transaction ID in the confirmation field. Submit the form. Your account history will show the status update once the cashier matches the reference.
Withdrawals from your tktk11 account go directly to the Nagad or Rocket number confirmed during your verification. The route is fixed at the verified wallet — this is a security measure, not a restriction you can work around mid-session. To request a withdrawal, open the cashier, switch to the Withdraw tab, and select the wallet method. The cashier shows the minimum and maximum withdrawal amounts for your account at that point; amounts outside those limits will not process, so check the figures shown before confirming.
Log in, open the cashier and tap Withdraw. The tab shows only the wallet methods tied to your verified account — Nagad or Rocket, depending on what you confirmed at verification.
Type the withdrawal amount within the minimum and maximum shown in the cashier. The limits displayed are specific to your account and the selected wallet method at that moment.
The cashier asks for your account password before processing any withdrawal. This step confirms the request is from the account holder, not a session that was left open on a shared device.
After submission, your withdrawal appears in the transaction history as Processing. When it moves to Completed, the funds are on their way to your wallet. Check the history before raising a support query.
These are the questions we hear most from account holders managing their Nagad, Rocket and account balance at tktk11. If your question is not covered here, reach the support team through the Help section inside your account — have your transaction ID ready before you write in.
Nagad and Rocket are the verified deposit methods on tktk11. bKash and Upay appear in the cashier for accounts where they are active in your region. Log in and open the cashier to see which options are live for your account right now.
The reference number is a unique code the tktk11 cashier generates for each deposit request. You enter it in your Nagad or Rocket app when sending the transfer. Without it, the cashier cannot match your wallet payment to your account, and the deposit stays Pending.
A Pending status means the cashier has not yet matched your wallet reference to the transfer. Wait a short time and refresh the history. If it does not update, contact support with the wallet transaction ID and the tktk11 reference number you used — do not send a second transfer while one is Pending.
Withdrawals go only to the wallet number confirmed during your account verification. To change the number on file, contact support and complete the wallet ownership confirmation step again. This process protects your balance from being sent to an unverified number.
Submit your National ID or passport photo and a selfie in the verification section of your account. Once approved, verification stays active permanently — you do not repeat it for each deposit or withdrawal. The account dashboard shows your current verification status after login.
The minimum and maximum amounts for each wallet method are shown inside the cashier at the point you select Nagad or Rocket. The figures are specific to your account and current method, so check what is displayed in your cashier rather than relying on a general number.