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These terms set out what you can expect from us and what we ask of you when you use tktk11 — from opening your account and making a Nagad or Rocket deposit, to how your transaction records are kept and how disputes are raised. Access to this platform depends on your local law and eligible region; please read these terms before proceeding.
When you create an account on tktk11, you enter into an agreement governed by these terms. They apply to every action you take on the platform — logging in, adding funds via Nagad or Rocket, placing bets, checking your transaction history, and contacting our support team. We update these terms when our services change, and the version shown on this page is the one currently in effect. We will notify you of material changes through your registered account contact, but it is your responsibility to check this page regularly. If you continue using the platform after a change is published, that counts as acceptance. These terms do not override your rights under applicable Bangladesh law, and nothing here should be read as a claim that tktk11 operates in regions where it is not permitted. Your eligibility to use this platform depends on the laws of your location. Payment-specific rules — including limits, processing procedures and dispute steps for Nagad and Rocket transfers — are set out in the account wallet section of your dashboard and should be read alongside these terms.
Not everything you encounter while using tktk11 falls under these exact terms. Some areas are governed by separate policies or by third-party service agreements. The table below clarifies what is inside and outside the scope of this document so you know which set of rules applies to each part of your experience.
Login credentials, account creation, identity verification and session security all fall within these terms. You are responsible for keeping your login details private. Any activity that occurs under your account is considered to have been authorised by you unless you have reported a security concern to us.
Deposits and withdrawals processed through Nagad or Rocket are subject to the transaction rules described in your account dashboard. These terms cover how we record, hold and reconcile those transactions. The payment provider's own terms also apply on their side of the transfer.
Game content supplied by studios in our lobby — including titles from Joker, PG Soft and Spadegaming — operates under each studio's own rules for fairness and payout mechanics. We host those titles; we do not set the game engine rules, and those rules are not covered by this document.
Links, embedded tools or external payment platforms accessed from tktk11 are governed by their own terms. We have no control over third-party sites or services and take no responsibility for content or agreements made outside our platform.
These terms are not only obligations — they also give you clear routes to act when something needs correcting or clarifying. Your transaction history is accessible directly inside your account wallet at any time, so you can check what was deposited via Nagad or Rocket and when each amount was recorded. If a record looks wrong, the dispute step is inside the same dashboard section; raise it there first, and our support team will pick it up. You can update personal account details — email address, phone number linked to your mobile wallet — through the account settings page. If you want to close your account or request a record of what we hold, contact us through the support channel listed below. We aim to acknowledge account-related requests within a reasonable period, though response times depend on volume. Your ability to exercise these rights may also depend on applicable Bangladesh law, so we encourage you to read them in that context.
Your full deposit and withdrawal history — including every Nagad and Rocket transfer — is visible in the wallet section of your account dashboard. You do not need to contact support to access it; it is there after login.
If your registered phone number or email address needs updating, go to account settings and follow the verification steps shown there. Changes linked to your mobile wallet may require re-verification with the relevant payment step.
Use the dispute form inside your account dashboard to flag a transaction you believe is incorrect. Providing the transaction reference shown in your history helps us resolve it faster. Our support team reviews all flagged items.
If you decide to stop using tktk11, contact our support team via the channel shown in the support section below. We will confirm your request and let you know what happens to any remaining wallet balance before the account is closed.
If you have a question about how these terms apply to your account, a transaction dispute you cannot resolve through the dashboard, or a request to update or close your account, these are the contact paths available to you. All queries related to Nagad or Rocket payment records should include the transaction reference from your wallet history.
Open the chat icon from any page inside your account for direct support on terms questions, transaction disputes and account access. This is the fastest route for wallet-related queries.
Send detailed terms or account queries to our support address shown on the contact page. Include your account reference and, for transaction disputes, the Nagad or Rocket transaction ID from your dashboard history.
Most terms actions — reviewing transaction records, raising a dispute, updating contact details — can be started directly from inside your account without contacting support first. Check the wallet and settings sections.
Transparency around how we manage account data, transactions and policy changes is part of how tktk11 operates. Here is what we do in each area so you can verify it against your own account experience rather than taking it on assumption.
Every Nagad and Rocket transaction is logged with a timestamp and reference number, and that record stays visible in your wallet history for the retention period set out in our data policy. You can access and export this history from your account dashboard at any time after login.
We apply session-level security to your account. If a login attempt is made from an unrecognised device, additional verification is triggered before access is granted. If you suspect unauthorised access, use the account lock option in settings and contact support immediately.
When these terms change materially, we notify you through your registered contact details before the new version takes effect. The current version is always the one shown on this page. The date at the top of the page reflects the last update.
Requests to access, correct or delete information held by us should be directed to our support team via email or live chat. We respond within a reasonable period and confirm the outcome before any change is applied to your account record.
These are the questions we see most often about how tktk11's terms and conditions work in practice — covering account rules, payment records, your rights and what happens when something needs to change.
Yes. Every transaction you make through Nagad or Rocket is recorded and governed by these terms on our side. The payment provider also has its own terms that apply to the transfer itself. Your full transaction history is in the wallet section of your account dashboard.
Open the dispute form inside your account dashboard and submit the transaction reference you want reviewed. Our support team picks up all flagged items. Including the Nagad or Rocket reference from your wallet history helps us resolve the query faster.
Access depends on your local law and eligible region. These terms do not override applicable Bangladesh law, and we do not make any claim to operate where we are not permitted. Please review the eligibility conditions shown during account registration.
We notify you through your registered contact details when a material change is made. The updated version appears on this page on the effective date. If you continue using the platform after that date, you are considered to have accepted the new terms.
Go to account settings and follow the verification steps shown there. If the number is linked to your Nagad or Rocket wallet, additional wallet-level verification may be required. The process is outlined in the steps on the settings page.
Contact our support team via live chat or email, as listed in the support section of this page. We will confirm your closure request and let you know what happens to any remaining wallet balance before the account is permanently closed.